Student Fees Refund policy

1.0Refund Policy (2025-26)

● This policy applies to academic Session 2025-26.

● For refunds on ALLEN Classroom Programs, please refer to this link for the refund policy and details

● Refunds are not applicable on Online Learning Test Series (OLTS) & Distance Learning Programs (DLP), Video Lecture Programs, Doubtnut Hindi Medium courses, International Olympiads and workshops.

● For refund information on ALLEN Online Programs, please refer below sections for refund policy and other details.

How to Apply for Refund for Online Programs?

1. The last date to apply for a Refund is within 15 days of the course start date. Days will be counted from the class commencement date. A refund is not permissible after 15 days from the course commencement date. By purchasing any ALLEN Online Program 15 days after the course commencement date, you acknowledge and agree that you (a) take full responsibility for purchasing a course that is ineligible for a refund; and (b) shall have no claim against ALLEN Career Institute Private Limited for your ineligibility to request a refund for such course.

2. Amounts deductible in Refund Cases (Towards Administrative and Academic Expenses) are mentioned course-wise in the table below.

3. To apply for a Refund, please follow below steps:

• Log in to this refund portal for 25-26 subscriptions with your Date of Birth (DOB) and form number
• Check your personal details here to know your DOB entered in the ALLEN portal. If your DOB is not updated, update before applying for refund
• To get your form no. please contact the support center at +91- 9513736499

4. Refund requests made verbally or through phone/email shall not be entertained in any case

5. No refund will be made after the Last Refund Date.

6. Refunds will be credited to the Father / Mother Bank Account through NEFT / RTGS mode only. For this, you must submit a Cancelled Cheque or Bank Passbook first page scanned copy.

7. Refund rules are SAME even

• If a student joins the class after the commencement date or
• If a student doesn’t join or attend even a single class at all or
• If a student applies for a refund before the start of the class.

Eligibility

To be eligible for a refund, Students/Parents must meet the following criteria:

1. They must have successfully enrolled in a Live course or program offered by Allen. OLTS (Online test series) and recorded sessions are not eligible for refunds

2. Their enrollment must not be terminated by Allen for a cause, including but not limited to, violation of the code of conduct, violation of the enrollment policy, breach of trust, or any other behavior that Allen considers to be disruptive or harmful to other Students/Parents or staff.

3. The Student/Parent should have reached out to Allen via the established refund process as outlined in ALLEN Online refund portal.

4. Mode of payment

a. Customers paying using financing partners offered by Allen

i. Cancellation before the expiry of Cooling Off Period: In the event cancellation of Product purchase initiated by the Customer is prior to / within the cooling off period, no cancellation fees will be charged. Allen shall provide 100% Refund via credit partner

To this Agreement, the cooling-off period is defined to mean 72 hours from the date of final payment made.

ii. Cancellation is before or within 15 days of the course commencement date: In the event of cancellation of Product purchase that has been initiated by the Customer, which is confirmed by Allen, is before or within 15 days of the course commencement date, Allen shall charge cancellation fee as outlined.

In case the amount paid by the customer is higher than the cancellation fee charged by Allen, Allen will refund the excess amount to the finance co. only after adjusting for the cancellation fees.

Cancellation is after 15 days of the course commencement date: In the event of cancellation of Product purchase that has been initiated by the Customer, which is confirmed by Allen, is after 15 days of the course commencement date, Allen shall forfeit the entire balance paid by the customer and no refund will be issued.

b. Customers paying directly without availing of the service of a Financing partner offered by Allen

i. Cancellation is before or within 15 days of the course commencement date: In the event of cancellation of Product purchase that has been

initiated by the Customer, which is confirmed by Allen, is before or within 15 days of the course commencement date, Allen shall charge cancellation fee as outlined.

In case the amount paid by the customer is higher than the cancellation fee charged by Allen, Allen will refund the excess amount paid by the customer after deducting for the cancellation fees.

ii. Cancellation is after 15 days of the course commencement date: In the event of cancellation of Product purchase that has been initiated by the Customer, which is confirmed by Allen, is after 15 days of the course commencement date, Allen shall forfeit the entire balance paid by the customer and no refund will be issued.

2.0Refund Policy (2024-25)

• This policy applies to sessions 2024-25 and 2025-26
• For refunds on ALLEN Classroom Programs, please refer to this link for the refund policy and details
• Refunds are not applicable on Online Learning Test Series (OLTS) & Distance Learning Programs (DLP) and Video Lecture Programs.
• For refund information on ALLEN Online Programs, please refer below sections for refund policy and other details.

How to Apply for Refund for Online Programs?

1. The last date to apply for a Refund is within 15 days of the course start date. Days will be counted from the class commencement date. A refund is not permissible after 15 days from the course commencement date. By purchasing any ALLEN Online Program 15 days after the course commencement date, you acknowledge and agree that you (a) take full responsibility for purchasing a course that is ineligible for a refund; and (ii) shall have no claim against ALLEN Career Institute Private Limited for your ineligibility to request a refund for such course.
2. Amounts deductible in Refund Cases (Towards Administrative and Academic Expenses) are mentioned course-wise in the table below.
3. To apply for a Refund, please follow below steps:

• Log in to this refund portal for 24-25 subscriptions with your Date of Birth (DOB) and form number
• Check your personal details here to know your DOB. If your DOB is not updated, update before applying for refund
• To get your form no. please contact the support center at +91- 9513736499

4. Refund requests made verbally or through phone/email/fax shall not be entertained in any case
5. No refund will be made after the Last Refund Date.
6. Refunds will be credited to the Father / Mother Bank Account through NEFT / RTGS mode only. For this, you must submit a Cancelled Cheque or Bank Passbook first page scanned copy.
7. Refund rules are SAME even

• If a student joins the class after the commencement date or
• If a student doesn’t join or attend even a single class at all or
• If a student applies for a refund before the start of the class.

Refund in Special Case After Last Refund Date

1. If an enrolled Student gets Admission to any Medical / Engineering College (for which he/she has been admitted) located in India for MBBS / BDS / B.Tech. / B.E. / B.Arch. only through any Competitive Examination, the refund will be made after deducting an amount equivalent to double the Refund amount deductible out of the Fee Paid. Refund shall not be payable if the amount paid is less than the amount equivalent to the Refund amount.
2. Refund of fee will be applicable only for the courses described above. Refund will not be made for B.Pharma / B.YNS / B. Physiotherapy / B.VSc, B.Sc. and other Courses.
3. For this, the following documents must be submitted by email with Refund Application to wecare@allen.in

• Invoice of ALLEN Digital Course.
• Photocopy of College Call Letter / Counseling Letter.
• Fee Receipt of College Admission.
• Canceled Cheque or Bank Passbook first page copy of Father / Mother Bank Account